Privacy Policy

Effective Date: February 24, 2025

At Firstview Smart Solution (“we,” “our,” “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website Firstview Customer Care (https://firstviewcustomercare.site) and use our services.

By using our website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you visit our website or contact us for our services, we collect the following types of information:

  • Personal Information: We collect your name and phone number when you contact us for repairs, inquiries, or to schedule an appointment. This information is solely used for contact purposes and to provide our services.

  • Service Information: We collect details related to the appliance issue, such as the type of appliance (LED TV, washing machine, microwave oven, or AC) and a brief description of the issue, which is used to assist in scheduling the appropriate repair service.

  • Technical Information: We may automatically collect information such as your IP address, browser type, and usage data via cookies and other tracking technologies when you interact with our website.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing Services: To schedule and provide the appliance repair services you request.
  • Customer Support: To respond to your inquiries, assist with any issues, and provide support.
  • Communication: To inform you about our services, promotions, and updates related to your request (only if you have opted to receive such communications).
  • Improving Our Services: To enhance the user experience on our website and improve our services based on customer feedback.

3. How We Protect Your Information

We take reasonable precautions to protect your personal information from unauthorized access, alteration, or destruction. Although we take steps to secure your data, no method of transmission over the internet or electronic storage can be guaranteed to be 100% secure. However, we do our best to ensure your data is safe and protected.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with third parties in the following situations:

  • Service Providers: We may share your information with trusted third-party service providers to assist in fulfilling the repair service requests, such as payment processing or appointment scheduling.
  • Legal Compliance: We may disclose your information if required by law, such as to comply with legal obligations, or in response to a valid legal request by authorities.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to improve your experience on our website and understand how visitors interact with our content. Cookies are small files placed on your device that help us remember your preferences and analyze traffic.

You can control the use of cookies through your browser settings. However, disabling cookies may affect certain functionality on our website.

6. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies when visiting these websites.

7. Your Rights and Choices

You have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Update or correct any personal information that is inaccurate or incomplete.
  • Deletion: Request the deletion of your personal information, subject to legal restrictions.
  • Opt-Out: If you no longer wish to receive marketing communications from us, you can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact us using the details below.

8. Children’s Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal data from children. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will take effect once it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please feel free to contact us:

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