Terms and Conditions

Effective Date: February 24, 2025

Welcome to Firstview Customer Care. These terms and conditions (“Terms”) govern your access to and use of our website and services. By using our website and services, you agree to comply with and be bound by these Terms. Please read them carefully before proceeding.

1. Acceptance of Terms

By accessing or using Firstview Customer Care (the “Site”), provided by Firstview Smart Solution, you agree to these Terms and Conditions, as well as our Privacy Policy. If you do not agree to these Terms, please do not use our website or services.

2. Services Provided

Firstview Customer Care provides doorstep home appliance repair services, including but not limited to LED TV repair, washing machine repair, microwave oven repair, and air conditioner repair, within Bengaluru. Our technicians visit your location to provide repairs for the listed appliances.

3. User Responsibilities

  • Eligibility: You must be at least 18 years old to use our services.
  • Accurate Information: When you provide personal information, such as your name, phone number, and service request details, you agree to provide accurate and complete information.
  • Service Request: You agree that the service request you make is for genuine appliance repair needs.

4. Scheduling and Payments

  • Appointments: Appointments for services are scheduled based on technician availability. You will be provided with an estimated service time after booking.
  • Pricing: The cost of services will be determined based on the repair needs and quoted by our technicians upon diagnosing the issue. The prices for services are subject to change based on service requirements.
  • Payment: Payment for services will be collected once the repair is completed. Payment methods accepted include cash and other payment methods as specified by us.

5. Cancellations and Refunds

  • Cancellations: If you need to cancel or reschedule your appointment, please inform us at least 24 hours in advance. If cancellations occur after this period, a cancellation fee may apply.
  • Refunds: In case of dissatisfaction with the service, please contact us immediately. Refunds are processed on a case-by-case basis depending on the nature of the issue and the service rendered.

6. User Conduct

You agree not to use the website for any unlawful purposes or to violate the rights of others. You will not misuse our services or attempt to disrupt the website’s functionality.

7. Limitation of Liability

  • Disclaimer of Warranties: While we strive to provide the best service, we do not guarantee that all appliances will be repaired successfully or that our services will meet all of your expectations.
  • Limitation of Liability: In no event shall Firstview Smart Solution be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our services.

8. Privacy Policy

By using our services, you acknowledge that you have read and understood our Privacy Policy, which explains how we collect, use, and protect your personal information.

9. Changes to Terms

We may update these Terms and Conditions from time to time. When we make changes, we will post the revised Terms on this page, and the updated Terms will be effective immediately upon posting. Please review these Terms periodically for updates.

10. Termination

We may suspend or terminate your access to the services if you violate these Terms or for any other reason at our discretion. If terminated, you will still be liable for any payments due for services rendered prior to termination.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Bengaluru, Karnataka, India. Any legal action or proceeding related to these Terms shall be subject to the jurisdiction of the courts in Bengaluru, Karnataka.

12. Contact Information

For any questions or concerns regarding these Terms, please contact us:

By using Firstview Customer Care and our services, you acknowledge and agree to these Terms and Conditions. Thank you for choosing Firstview Smart Solution!

Scroll to Top